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    • YOUTH PROGRAMS
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    • WOMEN AND FAMILIES
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Stronger Together: Building Community, Creating Change

At African Community Services of Peel, we believe in the strength of community and the impact of collaboration. We empower individuals and families to drive lasting change and build a brighter future. 


Join our community or get involved in many of the events and initiatives making a difference every day.

 

WHO WE ARE?

OUR MISSION

The agency’s mission is to improve the quality of life of the newcomer community in Peel by providing them with the support, information and services necessary for healthy integration into Canadian society. 

OUR MANDATE

The mandate of African Community Services of Peel is to identify and address the challenges associated with the duality of cultures among newcomers, provide programs and services that promote cross-cultural understanding and address barriers to communication, integration, and access, facilitate opportunities for self-development among newcomers and network with other service providers with similar goals and objectives.

OUR GUIDING PHILOSOPHY

  • Network Widely
  • Care Passionately
  • Lead Courageously
  • Counsel Sensitively
  • Advocate Powerfully
  • Facilitate Objectively
  • Educate Progressively
  • Improve Continuously
  • Perform Professionally
  • Collaborate Extensively

OUR CORE VALUES

RESPECT

At ACS, respect is fundamental to our interactions and the way we conduct our work. We honor the diverse experiences, cultures, and perspectives of all individuals, recognizing that each person contributes a unique value to our community.

INTEGRITY

Integrity forms the backbone of our work at ACS. Our team is committed to upholding the highest ethical standards in all our operations, ensuring honesty, fairness, and consistency in our interactions with community members, partners, and stakeholders.

TRANSPARENCY

Transparency is key to our operations. We strive to maintain openness in our communication, making sure that our processes, decision-making, and resource allocation are clear and accessible to our community, partners, and donors.

CONNECTEDNESS

ACS believes in the power of Connectedness. We endeavor to create strong and meaningful relationships within our community, partners, and stakeholders, fostering a sense of unity and shared purpose that amplifies our collective

impact.

ACCOUNTABILITY

Accountability is a fundamental principle we uphold. We are committed to taking responsibility for our actions and

decisions, continuously evaluating our performance to

ensure we're meeting our community's needs and

expectations, and maintaining the trust placed in us.

Resources
Accessibility
Events

CLIENT TESTIMONIALS

Real Stories. Real Impact.

At African Community Services of Peel (ACSP), every success story is a testament to the power of community support. 


Here’s what some of our clients have to say about their journey with us;

Empowering Through Education: Real Voices from Our Computer Literacy Program

At African Community Services of Peel, we believe in creating learning environments that are inclusive, empowering, and transformative. Hear from some of our incredible learners who have completed our computer literacy training: 



 🗣️ "I would like to express my gratitude to African Community Services for allowing me the opportunity to join in on the computer course. Apoorva is a great teacher—she took her time to explain in detail. The lessons were very interesting and helped me understand computers even more. I appreciate everything she did for the classroom."
— Senior, Digital Literacy Program Participant


🗣️ "Thank you for the hard work and dedication you put into preparing your lessons. You've created a positive classroom atmosphere, and your use of multimedia really enhanced our learning. We enjoyed the class discussions and especially the Google Classroom and morning check-in questions!"
— Newcomer, Digital Literacy Program Participant 


🗣️ "Thank you for being such a patient and knowledgeable teacher. Your way of explaining things made learning computers much easier and enjoyable. Because of your guidance, I now feel much more confident using a computer. I truly appreciate your kindness!"
— Newcomer, Digital Literacy Program Participant 


🗣️ "I want to thank you for the computer classes, which not only enhanced our knowledge but also boosted our confidence and self-esteem. The sessions were interactive and fun, and the homework, tests, and assignments have been incredibly useful resources even after the course ended."
— Newcomer, Digital Literacy Program Participant 

Nourishing Newcomers: Fresh Support Through the Settlement Program

Supporting newcomers with vital resources to promote health, well-being, and community connection. Hear firsthand from clients, partners, and community members about the meaningful impact of African Community Services’ support, care, and connection.


 🗣️ "Joining African Community Services has been a blessing. I’ve built strong relationships and gained valuable experiences. If you haven’t tried it yet, just come and see. Thanks, ACS!" - Client Testimonial – Daniel Yeboah-Kodie, NSP Program Participant



 🗣️ "ACS is incredibly helpful, supportive, and friendly—they treat you like family. This place isn’t just for Africans; they truly see no color. Humanity is at the heart of all they do." - Client Testimonial – Richard Haddad, NSP Program Participant



 🗣️ "I found ACS by chance and am so grateful I did. Naneli and Apoorva were kind, professional, and generous with their time, explaining all the services clearly. I only wish I had known about ACS sooner. Thank you!" - Client Testimonial – Hind Ghoujou, Community Care Initiative Recipient



 🗣️ I am deeply thankful for the Christmas present I received through the Toronto Start Santa Claus Fund. This generous gift brought joy and warmth to my family during the holiday season. Your kindness and support have truly blessed us. Thank you from the bottom of my heart!  - Client Testimonial – Recipient of Toronto Start Santa Claus Fund


PRIVACY POLICY

African Community Services of Peel (ACSP)

 1. Purpose

African Community Services of Peel (ACSP) is committed to protecting the privacy and confidentiality of personal information collected from clients, staff, volunteers, and other stakeholders. This policy outlines our practices regarding the collection, use, disclosure, storage, and protection of personal information in accordance with the Freedom of Information and Protection of Privacy Act (FIPPA) and other applicable laws.


2. Scope

This policy applies to all ACSP employees, volunteers, contractors, and board members who collect, access, or manage personal information in the course of their duties.


3. What Personal Information We Collect


ACSP may collect personal information such as:

  • Name, address, phone number, and email address
  • Demographic data (e.g., age, gender, ethnicity)
  • Immigration status or documentation details (where necessary)
  • Employment, housing, or health information relevant to service delivery
  • Emergency contact information
  • Photographs or video (with consent)
  • We only collect information necessary for program delivery, legal compliance, reporting to funders, and improving service quality.


4. Use and Disclosure of Information

We use personal information strictly for the purposes for which it was collected, including:

  • Providing appropriate services to clients
  • Meeting legal and contractual obligations
  • Reporting and evaluation
  • Administrative and statistical purposes


We will not share personal information with third parties without consent unless required or permitted by law (e.g., child protection, court orders, funding audits).


5. Consent

ACSP obtains informed consent for the collection, use, and disclosure of personal information. Individuals have the right to withdraw consent at any time, subject to legal and contractual restrictions.


6. Safeguarding Personal Information

We take reasonable steps to protect personal information from unauthorized access, loss, or misuse by:


  • Limiting access to authorized personnel only
  • Using locked filing cabinets and password-protected systems
  • Training staff and volunteers on confidentiality and privacy
  • Securely destroying records no longer required


7. Access to and Correction of Personal Information

Individuals have the right to access their personal information and request corrections if they believe it is inaccurate or incomplete. Requests can be made in writing to the Executive Director.


8. Retention and Disposal

ACSP retains personal information only as long as necessary to fulfill the purposes for which it was collected, or as required by law. Secure disposal methods are used to destroy paper and electronic records when no longer needed.


9. Privacy Breaches

Any suspected breach of privacy must be reported immediately to the Executive Director. We will take prompt corrective action, notify affected individuals as appropriate, and document the incident.



6. Safeguarding Personal Information

We take reasonable steps to protect personal information from unauthorized access, loss, or misuse by:

  • Limiting access to authorized personnel only
  • Using locked filing cabinets and password-protected systems
  • Training staff and volunteers on confidentiality and privacy
  • Securely destroying records no longer required


7. Access to and Correction of Personal Information

Individuals have the right to access their personal information and request corrections if they believe it is inaccurate or incomplete. Requests can be made in writing to the Executive Director.



8. Retention and Disposal

ACSP retains personal information only as long as necessary to fulfill the purposes for which it was collected, or as required by law. Secure disposal methods are used to destroy paper and electronic records when no longer needed.


9. Privacy Breaches

Any suspected breach of privacy must be reported immediately to the Executive Director. We will take prompt corrective action, notify affected individuals as appropriate, and document the incident As a sponsor of African Community Services of Peel, you will have the opportunity to make a significant impact on the lives of those we serve. Your support will help us to expand our programs and services, reach more people in need, and make a lasting difference in the community. Contact us today to learn more about becoming a sponsor.

 

10. Contact Information

Questions, concerns, or complaints regarding this policy or our privacy practices can be directed to:


Executive Director

African Community Services of Peel 

10 Gillingham Drive Suite 308 

Brampton, ON L6X 5A5 


Phone: (905) 460-9514 

Email: info@africancommunityservices.org


Learn More

OUR FUNDERS

Thank you to our funding partners

United Way Greater Toronto
  • United Way Greater Toronto
  • United Way Greater Toronto

Copyright © 2025 African Community Services of Peel - All Rights Reserved.

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