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Accessibility for Ontarians with Disabilities Act (AODA) – Accessibility Statement
At African Community Services of Peel (ACSP), we are committed to providing accessible and inclusive services in compliance with the Accessibility for Ontarians with Disabilities Act (AODA), 2005. We recognize the diverse needs of the African community and are dedicated to removing barriers and ensuring equal access for individuals of all abilities.
As part of this commitment, ACSP will:
- Ensure that all services, programs, and employment opportunities are accessible to persons with disabilities in a manner that respects their dignity and independence.
- Provide information and communications in accessible formats upon request.
- Make every reasonable effort to ensure that our physical premises are accessible and that accommodations are provided during events, meetings, and service delivery.
- Train all staff, volunteers, and board members on AODA standards and the Human Rights Code as it relates to accessibility.
- Continuously review and improve our accessibility policies and practices to reflect best practices and legal requirements.
If you require any accommodations or would like to provide feedback on the accessibility of our services, please contact us:
AODA Customer Service Policy
1. Purpose
In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 (AODA), this policy outlines ACSP’s commitment to providing equitable, respectful, and inclusive customer service to individuals of all abilities.
2. Our Commitment
ACSP is committed to excellence in serving all clients, including persons with disabilities. We strive to ensure that our services are accessible and that barriers to participation are identified and removed to the greatest extent possible.
3. Communication
We will communicate with individuals with disabilities in ways that take into account their accessibility needs. ACSP staff are trained to interact and communicate with people with various types of disabilities, and alternative formats of information will be made available upon request.
4. Assistive Devices
Clients are welcome to use their personal assistive devices to access ACSP services. Staff will be trained to support clients who rely on such devices.
5. Support Persons
ACSP welcomes individuals accompanied by a support person. When confidential matters are involved, the consent of the person with a disability will be obtained prior to any discussion with the support person.
6. Service Animals
Clients with disabilities may bring their service animals on ACSP premises where the public or third parties are allowed, unless excluded by law. If excluded, we will provide alternate accommodations.
7. Notice of Temporary Disruption
In the event of a planned or unexpected disruption in facilities or services usually used by individuals with disabilities, ACSP will provide notice as soon as possible. The notice will include the reason for the disruption, its expected duration, and alternative service options, and will be posted at the location of the disruption and/or communicated through ACSP’s website and reception.
8. Training
All ACSP employees, volunteers, and anyone involved in service delivery will receive training on:
- The purposes of AODA and the requirements of the customer service standard.
- How to interact and communicate with individuals with different types of disabilities.
- How to use available assistive equipment at ACSP.
- How to respond to a person having difficulty accessing services. Training will be refreshed regularly and updated as needed.
9. Feedback Process
ACSP welcomes feedback on the accessibility of our services. Feedback can be shared:
- In person
- By telephone: (905) 460-9514
- In writing: 10 Gillingham Drive, Suite 308, Brampton, ON L6X 5A5
- By email: info@africancommunityservices.org
All feedback will be reviewed by the Executive Director or designate, and we will respond within ten (10) business days. Where appropriate, concerns will be addressed, and actions taken will be documented.
10. Modifications to This Policy
This policy will be reviewed and updated as required to ensure ongoing compliance with AODA and alignment with ACSP’s values of equity, respect, and inclusion.
African Community Services of Peel (ACSP) Approved: May 2025
PRIVACY POLICY
African Community Services of Peel (ACSP)
1. Purpose
African Community Services of Peel (ACSP) is committed to protecting the privacy and confidentiality of personal information collected from clients, staff, volunteers, and other stakeholders. This policy outlines our practices regarding the collection, use, disclosure, storage, and protection of personal information in accordance with the Freedom of Information and Protection of Privacy Act (FIPPA) and other applicable laws.
2. Scope
This policy applies to all ACSP employees, volunteers, contractors, and board members who collect, access, or manage personal information in the course of their duties.
3. What Personal Information We Collect
ACSP may collect personal information such as:
- Name, address, phone number, and email address
- Demographic data (e.g., age, gender, ethnicity)
- Immigration status or documentation details (where necessary)
- Employment, housing, or health information relevant to service delivery
- Emergency contact information
- Photographs or video (with consent)
- We only collect information necessary for program delivery, legal compliance, reporting to funders, and improving service quality.
4. Use and Disclosure of Information
We use personal information strictly for the purposes for which it was collected, including:
- Providing appropriate services to clients
- Meeting legal and contractual obligations
- Reporting and evaluation
- Administrative and statistical purposes
We will not share personal information with third parties without consent unless required or permitted by law (e.g., child protection, court orders, funding audits).
5. Consent
ACSP obtains informed consent for the collection, use, and disclosure of personal information. Individuals have the right to withdraw consent at any time, subject to legal and contractual restrictions.
6. Safeguarding Personal Information
We take reasonable steps to protect personal information from unauthorized access, loss, or misuse by:
- Limiting access to authorized personnel only
- Using locked filing cabinets and password-protected systems
- Training staff and volunteers on confidentiality and privacy
- Securely destroying records no longer required
7. Access to and Correction of Personal Information
Individuals have the right to access their personal information and request corrections if they believe it is inaccurate or incomplete. Requests can be made in writing to the Executive Director.
8. Retention and Disposal
ACSP retains personal information only as long as necessary to fulfill the purposes for which it was collected, or as required by law. Secure disposal methods are used to destroy paper and electronic records when no longer needed.
9. Privacy Breaches
Any suspected breach of privacy must be reported immediately to the Executive Director. We will take prompt corrective action, notify affected individuals as appropriate, and document the incident.
6. Safeguarding Personal Information
We take reasonable steps to protect personal information from unauthorized access, loss, or misuse by:
- Limiting access to authorized personnel only
- Using locked filing cabinets and password-protected systems
- Training staff and volunteers on confidentiality and privacy
- Securely destroying records no longer required
7. Access to and Correction of Personal Information
Individuals have the right to access their personal information and request corrections if they believe it is inaccurate or incomplete. Requests can be made in writing to the Executive Director.
8. Retention and Disposal
ACSP retains personal information only as long as necessary to fulfill the purposes for which it was collected, or as required by law. Secure disposal methods are used to destroy paper and electronic records when no longer needed.
9. Privacy Breaches
Any suspected breach of privacy must be reported immediately to the Executive Director. We will take prompt corrective action, notify affected individuals as appropriate, and document the incident As a sponsor of African Community Services of Peel, you will have the opportunity to make a significant impact on the lives of those we serve. Your support will help us to expand our programs and services, reach more people in need, and make a lasting difference in the community. Contact us today to learn more about becoming a sponsor.
10. Contact Information
Questions, concerns, or complaints regarding this policy or our privacy practices can be directed to:
Executive Director
African Community Services of Peel
10 Gillingham Drive Suite 308
Brampton, ON L6X 5A5
Phone: (905) 460-9514
Email: info@africancommunityservices.org
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